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Polish Technical Service Desk Analyst
£29,350 - 29,350
Global Technology Solutions Ltd
Newbury Road, Peterborough
£29,350 - 29,350
Requirements
Must:
- I need candidates who have previously worked on an IT Service Desk.
- Experience with Active Directory is essential.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.
- You should be able to communicate and type in English at a professional level.
- Great problem-solving skills and a proactive mindset are necessary to resolve incidents quickly and efficiently.
- I expect candidates to be educated to GCSE Level or equivalent in Maths and English.
- IT certifications are desirable but not essential, including skills in Vanti, ServiceNow, O365 administration, Active Directory, CompTIA A, ITIL, MCSA, Citrix, MFA, and customer service.
- Knowledge of Outlook, folder file permissions, Wi-Fi/network troubleshooting, and distribution lists is preferred.
Responsibilities
- I want you to regularly update incidents logged on the Incident Management system and provide end users with technical solutions within Service Level Agreements.
- Proactive communication with customers regarding the status and progress of incidents or requests is crucial.
- When a first-time fix is not possible, I need you to escalate incidents to either 2nd line support or the relevant resolver group.
- It’s important to adhere to incident management procedures and monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and frequent contact.
- I expect you to keep up to date with the current standard procedures and actively maintain and develop your knowledge, skills, and experience through client contact, industry sources, and a formalized training and development plan.
- I ask that you escalate potential service issues to the Shift Leader, Team Leader, Service Desk Manager, or Service Delivery Manager.
- You will be responsible for escalating potential problem issues with Problem and Incident Management and contributing to team meetings.
Description
This is a great opportunity for fluent Polish and English speakers to join a large IT organization based in Hampton, Peterborough. You will be part of a sizable team working on the Help Desk, providing IT support. This is a shift-based role, requiring you to work 37.5 hours per week on a rota basis between the hours of 07:00 and 19:00, including one weekend every month. The position will start with a contract, with the potential to become permanent in the future. If you are a charismatic individual seeking a fantastic career opportunity, I encourage you to apply now!
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2764 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Mas & Pas Limited, BAE Systems, NTT Data UK, FCDO Services, Babcock International, Core-Asset Consulting, ApplianSys among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 67 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 67 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.