2305 IT & Software Developer jobs in the UK
ITSM Specialist
£40,000 - 70,000
Newhall Street, West Midlands
£40,000 - 70,000
Requirements
Must:
- Experience administering and configuring enterprise ITSM platforms, ideally Hornbill Service Manager, or similar including service desk, catalogue, workflows, CMDB/asset management.
- Good understanding of ITSM concepts and processes: incident, problem, change, request management, asset/CMDB, service catalogue, self-service, SLAs.
- Demonstrable experience in building and maintaining automation and/or workflow orchestration.
- Strong analytical and problem-solving skills, able to translate business needs into technical workflows and design scalable solutions.
- Good communication and stakeholder-management skills to work across IT teams, business units, and end-users.
- Methodical and process-oriented mindset, keen on documenting and standardising processes.
- Ideally some exposure to integrations between ITSM and other tools/systems, reporting/dashboarding, and data-driven decision-making.
- Familiarity with utilities sector or regulated industries is beneficial, understanding compliance and service delivery constraints.
Responsibilities
- Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements.
- Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling.
- Work with stakeholders (IT, operations, business units) to understand their service needs and translate them into configurations or process improvements.
- Manage and optimise ITSM processes (incident, change, problem, request, asset management) in line with best practices.
- Monitor performance of service delivery, maintain SLAs, generate and analyse reports, produce metrics and trend analysis.
- Document configurations, workflows, known issues, change logs; maintain up-to-date documentation for audits and governance.
- Collaborate with IT and business staff to onboard new services into Hornbill and design request forms and workflows.
- Support continuous improvement initiatives by identifying inefficiencies and pushing for automation or process redesign.
Description
At Gleeson Recruitment Group, we are looking for an ITSM / Platform Specialist to take ownership of our clients Hornbill Service Manager platform. This role will drive efficiency and service excellence across the organization by working closely with our IT, operations, and business teams. We offer a collaborative environment where inclusivity is embraced and welcome applicants from all backgrounds. We are proud to be a disability confident employer.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 2305 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, To be confirmed, Accenture, Sellafield Ltd, Ctrl Alt, Interface among others, are currently hiring for IT roles in the UK.
The company with most openings is Experis as they are hiring for 86 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Experis as they are hiring for 86 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.