2222 IT & Software Developer jobs in the UK

Gigaclear jobs

VoIP Coordinator

£28,000 - 30,000
Gigaclear
Wyndyke Furlong, Shippon
£28,000 - 30,000
Company Size icon
Company Size
500-1k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Junior
Job Type icon
Job Type
Internship
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience in a technical support or administrative role within a technology company - Strong troubleshooting mindset and problem-solving skills - Ability to collate and present data effectively - Experience communicating technical solutions to non-technical audiences - Excellent service management skills, particularly with retail customers - Understanding of VOIP hardware and software (including 999 services) - Certification in ITSM / ITIL is a plus, but not mandatory

Technologies

ITIL
ITSM

Responsibilities

- Manage the end-to-end lifecycle and performance of our VOIP services - Own, prioritize, and manage escalated issues from Customer Services teams - Focus on continuous improvement of VOIP services - Identify root causes of issues and propose/implement solutions - Gain a thorough understanding of processes and tools for VOIP services - Collaborate with other teams to enhance service delivery

Description


At Gigaclear, we are a growing Fibre Broadband company dedicated to developing our fibre-to-the-premises broadband infrastructure across some of the most challenging areas in the UK. As part of our Service Operations department, you will have the opportunity to learn valuable technical skills related to VOIP services. We offer a collaborative culture, generous benefits including a robust pension plan, health cash plans, and unlimited access to online training. Located in our Abingdon Head Office, this hybrid role supports flexible working arrangements and fosters career growth in an engaging environment.
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