IT Support Specialist

- I will provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues to our employees. - I will respond promptly and professionally to technical queries, ensuring high customer satisfaction. - I will support and maintain endpoint devices such as laptops, desktops, peripherals, and mobile devices. - I will manage and support global Google Meet rooms to ensure flawless video conferencing experiences for users across various office locations. - I will maintain and troubleshoot AV systems in conference rooms and collaborative spaces, ensuring seamless operation for meetings and events. - I will oversee the Brandlive platform, assisting teams in delivering high-quality live and recorded video content for company events, town halls, and virtual engagements. - I will conduct user training and provide best practice guidance for using Google Meet and Brandlive efficiently. - I will troubleshoot and manage endpoint devices with tools like Tanium and Jamf. - I will assist with Brandlive setup and troubleshooting for live or recorded video content delivery. - I will perform hardware setup, maintenance, and replacement for laptops, desktops, peripherals, and mobile devices. - I will collaborate with the IT Asset Management team to track and manage hardware inventory. - I will work closely with cross-functional teams, including Enterprise Technology and IT Operations, to resolve issues and deploy new solutions. - I will act as the on-site technical liaison for enterprise-wide IT initiatives. - I will identify opportunities to improve IT support processes and user experiences. - I will document technical procedures and user guides for internal use.