3257 IT & Software Developer jobs in the UK
2nd Line IT Service Desk Engineer
£25,000 - 65,000
Get Staffed Online Recruitment Limited
The Grove 22, Fareham
£25,000 - 65,000
Requirements
Must:
- Experience with how an ITIL service desk runs.
- Active Directory configuration and administration.
- An understanding of Group Policy.
- General networking skills.
- An understanding of DNS.
- Good understanding of Office 365.
- Good understanding of Microsoft Azure.
- An understanding of Microsoft Intune.
- Excellent communication skills.
- Organisational skills.
- Results driven with a proven track record.
- Team player.
- Self-motivated and proactive.
- Ability to be resilient and to work under pressure.
Responsibilities
- Provide excellent customer care and support through efficient and organised ticket management.
- Provide first response fixes to customers via phone, live chat, or email.
- Provide resolution to incidents, requests, and appropriately escalate all others.
- Ticket triage – assess ticket priorities and escalate when required.
- Liaise with third parties and customers regarding incident resolution and requests.
- Handle customer requests and escalate according to company procedures.
- Manage work queues and prioritise events, ensuring compliance with SLAs.
- Assist the Service Desk Team Leader in managing the service desk to deliver excellent customer service.
Description
We are a trusted partner for transformative managed technology, specializing in Managed IT, Cyber Security, and Communications solutions. Our mission is to help small and medium-sized enterprises leverage technology to achieve their goals. With a progressive working environment, we encourage collaboration and value employee input. Located in Whiteley, we offer a competitive salary, clear training structure, 25 days holiday plus bank holidays, a flexi health plan, active social events, and a great breakout room with free breakfast. We believe in supporting our teams growth and well-being.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3257 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Wilson James, Hamilton Jones Consulting, Bestway Group, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.