2575 IT & Software Developer jobs in the UK
3rd Line Support Engineer
£54,000 - 72,000
Get Staffed Online Recruitment
The Grove 22, Fareham
£54,000 - 72,000
Requirements
Must:
- Microsoft Windows desktop and server configuration and support experience.
- Microsoft Exchange On Prem and Online configuration and support experience.
- Terminal server environment configuration and support experience (Citrix, AVD, RDS).
- Active Directory configuration and administration.
- Strong knowledge and understanding of Group Policy.
- Strong general networking skills (CLI, Subnetting, NAT).
- Good understanding of DNS.
- Router configuration and support experience (Cisco, HP, Draytek).
- Firewall configuration and support experience (Watchguard, SonicWALL).
- HP ProLiant and Dell PowerEdge Server Hardware support experience.
- VMware and Hyper V support experience (VCP an advantage).
- Strong understanding of storage technologies (NAS, NetApps, Synology).
- Strong understanding of Office 365.
- Strong understanding of Microsoft Azure.
- Strong understanding of Microsoft Intune.
- Strong understanding of SSL Certificates.
- Excellent communication skills.
- Organisational skills.
- Results driven with a proven track record.
- Team player.
- Self-motivated and proactive.
- Ability to be resilient and to work under pressure.
Responsibilities
- Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support).
- Troubleshoot hardware, software, and network-related problems.
- Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
- Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence.
- Conduct thorough root cause analysis and document findings for future reference.
- Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
- Create and maintain comprehensive technical documentation.
- Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
- Provide guidance and support to Junior Engineers and support staff.
- Participate in an on-call rotation once a month.
Description
We are a trusted partner for transformative managed technology, specializing in Managed IT, Cyber Security, and Communications solutions. Our mission is to help small and medium-sized enterprises leverage business technology to achieve their goals. We foster a supportive environment, investing in your growth with tailored training and progression plans. Our benefits include a competitive salary, 25 days holiday plus bank holidays (and your birthday off), a flexi health plan cover, IT purchasing scheme, company pension, and a vibrant workplace culture with an active social committee. Join our dynamic team in Whiteley and grow your career with us!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2575 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Circuit Mind, UKTL, Rockfield Software Ltd, Government Communications Headquarters (GCHQ), Deep Sea Electronics Ltd, Inspired Gaming Group, Thorntons Law LLP among others, are currently hiring for Support roles in the UK.
The company with most openings is Adecco as they are hiring for 55 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Adecco as they are hiring for 55 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.