Business Central / Microsoft Dynamics Administrator

- Provide 1st line IT support across hardware, software, networks, and cloud services. - Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents. - Troubleshoot business application issues, integrations, and user errors within BC and connected systems. - Manage new starter onboarding, including account creation, hardware configuration, and access setup. - Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications. - Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP). - Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements. - Escalate complex technical issues to internal teams or external vendors when needed. - Maintain accurate technical documentation, knowledge base articles, and support procedures. - Act as a key liaison for IT suppliers, software providers, and support partners. - Deliver ad-hoc user training, best-practice guidance, and system walkthroughs. - Ensure compliance with IT policies, security standards, and internal processes at all times.