Application and IT Support Engineer

- Provide 1st line IT support across hardware, software, networks, and cloud services - Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents - Troubleshoot business application issues, integrations, and user errors within BC and connected systems - Manage new starter onboarding: account creation, hardware configuration, and access setup - Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications - Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP) - Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements - Escalate complex technical issues to internal teams or external vendors when needed - Maintain accurate technical documentation, knowledge base articles, and support procedures - Act as a key liaison for IT suppliers, software providers, and support partners - Deliver ad-hoc user training, best-practice guidance, and system walkthroughs - Ensure compliance with IT policies, security standards, and internal processes at all times