Senior Infrastructure Engineer

- Review and evaluate existing systems and operating models, proposing improvements and solutions that enhance service delivery and operational efficiency in line with best practice. - Create and maintain detailed technical documentation for both current and future services, covering performance considerations, technical specifications, and solution architecture. - Proactively troubleshoot system issues by investigating, diagnosing, and resolving faults, retaining ownership through to resolution or coordinating with third-party suppliers to preserve agreed service levels. - Take a lead role in managing complex problems from identification through to resolution, applying escalation where required to achieve service commitments and performance targets. - Ensure compliance with organisational standards and procedures, embedding security principles into both system design and day-to-day operations. - Deliver support, design, and request fulfilment activities in accordance with agreed SLAs. - Oversee the ongoing maintenance and lifecycle management of all core systems, applications, hardware, and platforms under remit.