IT Technician

- Provide frontline IT support by resolving classroom and staff issues within Service Level Agreements (SLAs) (e.g., login issues, printing, Wi-Fi connectivity, AV/interactive screens, and Teams calls). - Manage the device lifecycle by imaging and enrolling laptops and desktops (Windows) via Microsoft 365/Intune/Autopilot and managing updates, encryption, and compliance. - Handle accounts and access management, including joiners/leavers, group membership, password resets, and basic Entra ID/M365 administration. - Oversee printing and scanning tasks, manage queue controls, drivers, defaults, and perform basic PaperCut administration. - Conduct initial checks on broadband issues and perform basic networking tasks (including switch port/VLAN basics) while escalating issues as needed. - Execute daily tasks on the school's web filtering and safeguarding platform (e.g., Smoothwall, Monitor, Classwize) following guidelines and escalation routes. - Apply operating system and application updates, check antivirus/Endpoint Detection and Response (EDR) status, and run routine checks. - Support classroom AV and interactive screens, perform firmware checks, and conduct simple configurations. - Maintain an up-to-date asset register, network/printer maps, and "how-to" guides. - Provide calm and clear guidance to staff, conducting short one-on-one "show-me" sessions when necessary. - Communicate clearly with teachers, support staff, and senior leadership, raising timely escalations to the Service Desk or IT Director of Education.