IT Project Delivery Manager

- Lead end-to-end delivery of IT projects, from scoping and planning through to completion and handover. - Develop and manage project plans, timelines, and resource allocation. - Work with the sales team on quotes and budgets. - Oversee project execution, proactively addressing risks and issues to ensure successful delivery. - Collaborate with technical teams to ensure solutions are robust, reliable, and meet the companys standards. - Achieve a high level of billable time (60%+). - Spend substantial time on customer sites. - Identify and sell opportunities to initiate new projects for clients when possible. - Make decisions and take responsibility for projects to keep them moving forward. - Demonstrate a high standard of use of internal PSA and RMM tools and encourage others to follow suit. - Serve as the primary point of contact for project stakeholders, managing expectations and ensuring clear communication throughout the project lifecycle. - Facilitate regular project meetings, status updates, and reviews with clients and internal teams. - Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects. - Ensure all project documentation is complete, accurate, and maintained according to the companys standards. - Participate in, schedule, and manage site visits to ensure clients receive great service and professional work. - Strive to foster a culture of continuous learning and professional growth within the project team and through collaboration with the service desk team. - Contribute to the development of project management best practices within the organization.