Senior Product Owner

- Define and maintain the product vision and roadmap for back-office systems, aligned to business objectives, regulatory requirements and commercial priorities - Identify opportunities for process improvement, automation, AI adoption and system enhancement that deliver measurable operational value - Gather, analyse and translate business requirements into clear user stories, workflows and acceptance criteria - Work closely with engineering teams, third-party vendors and implementation partners to deliver high-quality features, integrations and upgrades - Act as the primary liaison between operations, customer service, finance, contracting, commercial and IT teams - Facilitate cross-functional workshops to ensure operational needs are clearly understood and represented - Ensure workflows are efficient, scalable and aligned with best practice in travel and tour operating - Support and optimise key processes including booking management, documentation, supplier management, pricing, financial reconciliation and customer experience - Monitor product performance, identify defects and process gaps, and drive continuous improvement - Ensure systems and processes comply with travel regulation, data protection, payment security and financial controls