3002 IT & Software Developer jobs in the UK
Requirements
Must:
- Strong communication skills and a customer-first approach
- Natural problem solver, able to stay calm under pressure
- Technical curiosity and proactive learning attitude, particularly in Windows 11, Active Directory, Azure, and Office 365
- Ability to research undocumented issues and update knowledge base articles
- 12-18 months of 1st Line IT Support or Service Desk experience (desirable)
- Experience providing remote and in-person support across a range of devices and platforms (desirable)
- Familiarity with MS Teams, MDM, Zscaler, Mimecast, basic networking/Wi-Fi troubleshooting (desirable)
- CompTIA A+ or equivalent IT qualification (desirable)
Responsibilities
- Provide professional support via phone, email, and live chat, troubleshooting end-user IT issues across Windows, Office 365, printers, networks, and business-critical applications
- Resolve technical incidents efficiently, using internal knowledge bases and documented procedures, escalating complex issues to the correct 2nd/3rd Line teams
- Accurately log, update, and close tickets in ServiceNow, ensuring clear documentation of troubleshooting steps and resolutions
- Support Active Directory, Azure accounts, Windows 11 administration, and basic networking
- Contribute to knowledge base improvements, documenting recurring issues and best practice solutions
- Maintain KPIs for resolution times, customer satisfaction, and first-contact resolution rates
- Assist with minor hardware/software deployments, account management, and configuration tasks as required
Description
We are an established FTSE 250 company located in Central Reading, and we are excited to offer an opportunity to join our busy IT team as a Service Desk Analyst. In this role, you will be the first point of contact for all IT support queries, working Monday to Friday with rotating shifts. We offer a competitive salary, annual discretionary bonus, 25 days holiday with flexibility for buy/sell, pension matching, healthcare plans, life assurance, and retail discounts. Additionally, you will have access to a flexible benefits package, Employee Assistance Programme, Digital GP service, paid volunteering days, and career development opportunities within our fast-growing, technology-driven business.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3002 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Digital Advanced Control, Accenture, Companies House, Lloyds Banking Group, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.