2769 IT & Software Developer jobs in the UK
Requirements
Must:
- Degree or equivalent in a computing related subject and/or proof of a solid networking background.
- Strong technical knowledge and commercial experience of supporting VoIP & Unified Communications.
- Experience with IP PBX - Appliance / Software / Cloud.
- Familiarity with Enterprise / (Multi-cell) DECT IP Phone Management / Provisioning.
- Good technical knowledge and commercial experience of supporting DSL and WAN routers.
- Experience with network switches and VLANs.
- Knowledge of firewalls and associated VPN technologies.
- Working technical knowledge of current VoIP practices, protocols, and principles.
- Ability to analyze logs, SIP traces & PCAP generated from customer equipment.
- Adept at reading and interpreting technical documentation and procedure manuals.
- Strong interpersonal, written, and oral communication skills.
- Ability to confidently present webinars, training courses, and seminar presentations.
- Ability to conduct research into telecommunications issues and products.
- Ability to communicate with all levels of the business.
- Excellent time management skills, particularly in prioritizing and executing tasks.
- Must be free to work in the UK with no Visa or work permit restrictions.
- Full/Valid UK Driving License.
Responsibilities
- Provide technical support and guidance in pre-sales activities.
- Propose solutions that meet customer requirements, ensuring technical viability.
- Demonstrate products and solutions to resellers through visits, seminars, and trade shows.
- Help the sales team identify upsell opportunities in existing accounts.
- Coordinate and deliver webinars and technical content for demonstrations.
- Maintain relationships with suppliers and act as the primary technical contact for UC suppliers.
- Provide structured product and technology training for internal staff and external partners.
- Run instructor-led training courses to support customer certification.
- Promote training courses internally with Sales/Marketing teams and directly with customers.
- Manage open support cases through phone and email to resolve technical issues.
- Track time against activities for open cases and ensure outstanding tickets are actively managed.
Description
We are seeking an experienced 2nd Line Support Engineer to join our dedicated technical team in Theale. In this hands-on role, you will focus on Unified Communications while supporting our business growth. You will collaborate with our sales department to provide technical guidance and deliver product training to internal staff and partners. This position offers you the chance to engage with experts in the field and contribute to webinars and industry exhibitions. We value strong technical knowledge, interpersonal skills, and the ability to communicate effectively across all levels of the business.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2769 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, Independent Office for Police Conduct, Ctrl Alt, Scottish Prison Service, UK Biobank, Lloyds Banking Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.