2564 IT & Software Developer jobs in the UK
Requirements
Must:
- Experience in VoIP or communications support roles (1-2 years ideal)
- Good understanding of SIP, RTP, NAT, and VoIP fundamentals
- Basic knowledge of routing, switching, VLANs, and firewall concepts
- Strong problem-solving skills and ability to diagnose issues logically
- Excellent communication skills with a customer-first mindset
- Ability to work effectively in a fast-paced helpdesk environment
- Desire to grow skills and progress toward more advanced comms engineering roles
- Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.)
- Experience with DrayTek, Unifi, Aruba, or similar networking solutions
- Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking)
Responsibilities
- Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues
- Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults
- Support partners with router, firewall, VLAN, QoS, and basic networking changes (within defined scopes)
- Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools
- Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience
- Escalate complex issues to senior engineers with detailed technical notes and findings
- Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps
- Collaborate with internal teams - Including IT and Field Engineering - to ensure seamless service
Description
We are Flotek Group, one of the fastest-growing Tech Companies in the UK, located in Pencoed, Bridgend, South Wales. We specialize in providing IT, Cybersecurity, and Communications technology to small and medium businesses. When you join us, you become part of our Purple Army, a team guided by core values that foster collaboration and a fast-paced work environment. We offer a competitive salary ranging from £28,000 to £32,000 per annum, an inclusive EMI Share Equity Scheme, additional days off for personal milestones, and various employee benefits including discounts and regular social events. We are looking for a Comms Helpdesk Engineer to join us, and we emphasize the importance of career growth within our organization.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2564 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Bluefruit Software Limited, Openda Ltd, The Scouts Association, TAG Support Services Limited, National Highways, Essex Police and Kent Police among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.