2613 IT & Software Developer jobs in the UK
IT Helpdesk and Field Engineer
£30,000 - 35,000
Flotek
Davy Road 1, Plymouth + Remote (UK)
£30,000 - 35,000
Requirements
Must:
- A 2nd/3rd line ICT background with service desk experience preferred
- Comfortable supporting partners remotely and on-site
- Solid customer service experience with excellent verbal and written communication skills
- Loves working as part of a team
- Comfortable using CRMs and documentation solutions
- Full UK driving licence
Responsibilities
- Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face
- Resolve problems by applying known solutions or escalating more complex issues to higher-level support
- Attend partner sites to diagnose and repair services when needed, including ticket escalations, maintenance tasks, and installations/setup of small projects
- Perform routine maintenance on hardware, software, and networks to ensure optimal performance
- Investigate and monitor all related telecoms, ICT, network, workstation, laptop, and application performance issues
- Create and maintain detailed records of user requests and reported issues in a ticketing system
- Install and configure software applications and operating systems
- Prioritise and categorise tickets based on urgency and impact
- Create documentation and knowledge base articles to assist users in resolving common issues
- Ensure all open cases are updated with relevant information and customers are regularly updated
- Provide excellent customer service by communicating effectively and professionally with end-users
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development
Description
At Flotek Group, were one of the fastest-growing tech companies in the UK, providing IT, Cybersecurity, and Communications technology to small and medium businesses. Our ambitious growth is driven by our core values and principles; we deliver every product and service with expertise, passion, and heart. We offer a competitive salary between £30,000 - £35,000 per annum, along with benefits such as an EMI Share Equity Scheme, a day off for your birthday, life milestone days off, and opportunities for professional growth. We thrive in a collaborative, fast-paced environment where learning and recognition are integral to our culture.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2613 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Yellowbrick Data, UKTL, Circuit Mind, Wilson Computers LTD., Government Communications Headquarters (GCHQ), Dirty Martini Marketing, Sage among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.