2713 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
IT Service Desk Team Lead
£30,000 - 30,000
Firstcom Europe
Thomas Holden Street 1, Bolton
£30,000 - 30,000
Requirements
Must:
As we look for an IT Service Desk Team Lead to join our team, we expect you to have experience in IT 1st Line or Service Desk support. A background in a senior, supervisory, or team lead role is preferred. You should possess strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Furthermore, familiarity with Active Directory, Exchange administration, and basic networking concepts is crucial. Experience with ITSM tools and ticketing systems is also required, and a basic understanding of ITIL processes (certification desirable) will be an advantage.
Responsibilities
In this role, you will lead, mentor, and support a team of 1st Line Support Analysts while fostering a positive and high-performance culture. You’ll manage daily workloads, monitor ticket queues, and ensure appropriate coverage across shifts. Your responsibilities will include overseeing the logging, categorization, and resolution of incidents and requests, ensuring SLA compliance. You will act as the primary escalation point for unresolved or critical 1st Line issues, monitor ticket queues for timely and consistent customer support, and maintain accurate documentation of all support interactions in our ITSM system. Promoting a customer-centric approach across the team will be essential, as will gathering feedback to identify opportunities for improving the end-user experience. You will also develop and refine standard operating procedures (SOPs) and user guides, analyze support trends to recommend process or technology improvements, collaborate with 2nd Line and Infrastructure teams, and champion continuous improvement initiatives within the Service Desk.
Description
To succeed in this position, you should exhibit excellent leadership, communication, and interpersonal skills, along with strong problem-solving and decision-making abilities. The ability to manage multiple priorities and work under pressure is crucial, paired with a customer-focused mindset and a proactive approach to service improvement. We offer competitive benefits, including a company pension, Simply Health Benefit, AIG Smart Health, and a bike-to-work scheme. Our schedule is Monday to Friday from 8:30 am to 5 pm, with work being office-based (BL6).
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2713 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BAE Systems, TCMM Shutter Group Ltd, Netbuilder, magic42 Limited, GeekingITSimple, Yorkshire Dental Suite, Systemware Services Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 85 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.