2519 IT & Software Developer jobs in the UK
Senior IT Service Desk Analyst
£30,000 - 60,000
Fieldfisher
Atlantic Avenue, Belfast
£30,000 - 60,000
Requirements
Must:
- Proven background in information technology
- Strong background in IT infrastructure, applications, and enterprise systems
- Ability to resolve complex technical issues and think critically under pressure
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Ability to work closely with colleagues and other IT teams to deliver seamless support
- Proficiency in ITIL processes and experience with ITSM tools such as ServiceNow
- Competence in analyzing incident trends and contributing to root-cause analysis
- Advanced knowledge of ServiceNow for incident, request, and knowledge management (desirable)
- Exposure to Active Directory, Microsoft 365 Suite, Azure AD, or similar (desirable)
- ITIL Foundation certification or higher (desirable)
- Relevant technical certifications (Microsoft, ServiceNow, etc.) (desirable)
- Experience with remote support tools like SCCM or Intune (desirable)
Technologies
Active Directory
ITIL
ITSM
Microsoft 365
Office 365
Responsibilities
- Provide advanced technical support for complex incidents and service requests
- Serve as the primary escalation point for the IT Service Desk team
- Perform detailed diagnosis and resolution for high-impact incidents
- Create and maintain advanced Knowledge Base articles
- Identify gaps in workflows and recommend enhancements
- Mentor and guide junior analysts
- Maintain clear and proactive communication with customers
- Participate in IT projects ensuring readiness for new technologies and processes
- Assist in onboarding and training new team members
- Champion a customer-first approach to ensure high satisfaction levels
- Drive initiatives to enhance service desk performance and efficiency
- Provide insights and feedback to the Team Leader on recurring issues and improvement opportunities
Description
We are excited to welcome a new member to our Fieldfisher team in Belfast, where we are experiencing significant growth and innovation. As a Senior IT Service Desk Analyst, you will play a crucial role in providing advanced technical support and guidance to our employees. We value diverse perspectives and offer a collaborative environment that fosters personal and professional growth. Our modern office is located in the iconic Titanic Quarter, providing excellent commuter links. We also provide a range of benefits, including private medical insurance, matched pension contributions, holidays trading, and opportunities for training and career development. Join us in building something special.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2519 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Mas & Pas Limited, Drive DeVilbiss Healthcare, Accenture, Eaton, Floor Giants, Bank of England, Sellafield Ltd among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 92 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 92 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.