2729 IT & Software Developer jobs in the UK
2nd Line IT Support Specialist
£32,500 - 35,000
Field Solutions Group
Bilston Street, Bermondsey
£32,500 - 35,000
Requirements
Must:
- Experience in operating effectively within a busy IT Helpdesk setting, promptly handling support tickets via ticketing system.
- Setting up devices and accounts for new starters, including mobile device setup and email account configuration.
- Creating shared folders and domain pathways within the active directory.
- Diagnosing a wide range of issues affecting PCs, mobile devices, hardware, and phones.
- Using command prompt and event viewer to diagnose and resolve problems.
- Performing a wide range of business administration with Office 365, including customer correspondence, document management, and internal communications.
- Strong understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
- Basic understanding of Azure and AWS.
- Familiarity with different types of system administration, including Windows, macOS, and Linux environments.
- Ability to handle more complex tasks than a level 1 technician, including advanced troubleshooting and software support.
- Experience in collaborating with level 3 support technicians and 3rd parties to address highly specialized problems.
Responsibilities
- Provide remote helpdesk support to users via phone, email, chat, or ticketing system.
- Diagnose and resolve technical issues related to hardware, software, network, printer, scanner, or other devices.
- Attend customer sites when required to perform installation, configuration, maintenance, or repair of equipment.
- Escalate complex or unresolved problems to senior technicians or vendors.
- Document and update customer records, tickets, and reports.
- Support and upkeep internal systems.
- Follow company policies, procedures, and standards.
- Keep up to date with the latest technologies and trends.
- Provide excellent customer service and communication skills.
Description
We are seeking a Level 2 IT Helpdesk Technician to join our team and provide remote support to our clients users across multiple platforms. This role includes the opportunity to attend customer sites for hardware installation and maintenance. We offer a dynamic work environment where you will have the chance to enhance your technical skills and engage with the latest technologies. Our team values customer satisfaction and aims to deliver an exceptional support experience. Join us in our commitment to excellence in service and support.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2729 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Pense Ltd, FCDO Services, Access4, Lloyds Banking Group, COMPANIES HOUSE among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 101 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.