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Express Solicitors jobs

2nd Line IT Technician

£30,000 - 32,000
Express Solicitors
Commercial Parking area, Wythenshawe
£30,000 - 32,000
Company Size icon
Company Size
500-1k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I require strong knowledge of Windows Client operating systems. - I expect familiarity with Microsoft 365, Active Directory, and Exchange. - An understanding of networking principles (DNS, DHCP, VPNs) is essential. - Experience with legal IT systems, such as case/document management, billing, and dictation tools, is highly desirable. - Mobile device management experience (e.g., Intune, MobileIron) is advantageous. - Excellent communication skills are necessary, with the ability to support staff at all levels. - A high level of confidentiality and the ability to work under pressure are crucial.

Technologies

Active Directory
Microsoft 365
MS Teams
OSS
Office 365

Responsibilities

- I need you to act as an escalation point for technical issues that remain unresolved by 1st Line support. - You will troubleshoot and resolve end-user issues. - Support for remote and hybrid working setups, VPNs, and secure access will be part of your role. - I expect you to provide assistance with legal applications, including case management, document management, and time-recording systems (such as iManage, Proclaim, Elite 3E). - You will administer user permissions on Active Directory and Microsoft 365. - Supporting security tools, including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements, is part of the job. - I want you to assist in IT projects, including system upgrades, migrations, and business continuity testing.

Description


We are an established and award-winning law firm, Express Solicitors, based in Manchester, serving clients nationwide. We are currently ranked 70 out of more than 10,000 law firms, and our 5-star rating on Trustpilot from over 7,000 reviews signifies our dedication to helping injured individuals. The position offers a salary of £30,000 - £32,000, depending on experience, with full-time office hours. Benefits include on-site working at our South Court office, rising holiday entitlement, private medical insurance, wellness programs, and an active social committee for work-life balance. Our recruitment process involves scenario-based questioning during interviews conducted via MS Teams. I value skill and ability above all else and encourage applications from individuals with various relevant experiences and job titles. If you are interested, please click APPLY to complete your application on our website.
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You can find IT Support Engineer salaries in the UK here.

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