3270 IT & Software Developer jobs in the UK

Exponential-e jobs

ITIL Analyst

£34,000 - 75,000
Exponential-e
Leman Street 143, Tower Hamlets
£34,000 - 75,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable - Experience in implementing and managing ITIL practices in an organisation - Experience working within a service provider environment delivering ITIL-based solutions to customers - A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time - Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams)

Technologies

Excel
ITIL
ITSM
MS Teams

Responsibilities

- Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service - Support and advise around the required ITIL services and subsequent service delivery for the ARP Service Partnership - Provide efficiency and process improvement recommendations internally and externally - Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes - Identify, record and manage all service vulnerabilities which impact or may impact the Customer - Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation

Description


We are a leading British-owned tech company established in 2002, achieving year-on-year revenue growth and reinvesting 95% of our profits back into our people and technology. We involve our employees in varied projects that positively impact critical services on a local and national level. Our vibrant company culture includes a wide range of events and social activities throughout the year, as well as numerous employee initiatives such as a green team and diversity societies. We provide dedicated learning and development support, access to a range of training, and comprehensive benefits including an on-site café with free barista coffee, birthday leave, charity leave, vitality health cover, and a holiday purchase scheme to gain an extra 5 days of leave.
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