IT Configuration Engineer

- You will be responsible for configuring, testing, and troubleshooting laptops, desktops, thin clients, and mobile devices to ensure optimal performance. - It will be your duty to monitor system performance, ensuring build images are up to date and correctly deployed. - You will liaise with customers, vendors, and suppliers to resolve hardware and build image-related issues. - Maintaining stock levels through weekly and monthly stock checks will be crucial to ensure availability and accuracy. - You will manage the inventory of Configuration Items (CIs) and assets, ensuring proper tracking and documentation. - Defining, enhancing, and implementing best practices for asset management will be part of your role, aimed at improving efficiency and accuracy. - You will ensure the Configuration Management Database (CMDB) is effectively managed, with up-to-date and accurate asset records. - Providing KPI/Metric reports on stock deployment and asset utilization is another key accountability. - Managing the secure disposal of devices through approved third-party suppliers is essential to ensure compliance with security policies. - You will adhere to all relevant IT security policies and procedures to safeguard assets and data integrity. - Overseeing the lifecycle management of hardware and software models within the CMDB will be necessary, following asset management directives. - Applying a continuous improvement mindset to asset management and optimizing efficiency and cost-effectiveness will be expected. - You will identify and enhance processes related to asset and configuration management and support various IT projects by providing expertise in asset management, tracking, and reporting.