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1st Line Support Engineer
£24,000 - 24,000
Eurocell Group PLC
Clover Nook Road, Somercotes
£24,000 - 24,000
Requirements
Must:
- Minimum of 1 year experience within a busy Service Desk environment
- Full clean driving license as this role requires travel to remote locations
- Outstanding customer service and end user experience
- Excellent spoken and written communication skills
- Strong problem-solving, numeracy, and analytical skills
- Solid knowledge of Microsoft's core business applications and operating systems
- SAP experience would be desirable
Responsibilities
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine)
- Monitor the Service Desk for tickets assigned to the queue and process on a first-in, first-out basis based on priority
- Utilise and maintain the helpdesk tracking software
- Document internal procedures
- Install software and hardware
- Assist with onboarding of new users
- Report issues via the correct escalation process
- Assign users and computers to proper groups in Active Directory
Description
We are Eurocell, a stock market listed Plc and the market leader for uPVC products within the building industry. We understand that our people are our greatest asset, and we pride ourselves on being successful, dynamic, ambitious, and collaborative. We are currently looking to recruit an additional 1st Line Support Engineer based at our Clover Nook Site in Somercotes. You will be responsible for handling first-line support of incident and service requests relating to all ICT technology and SAP support for over 2000 end users across more than 200 remote locations. We offer a competitive basic salary starting from £24,440 per year, along with 25 days of holiday plus statutory holidays, free healthcare for all employees, enhanced maternity and paternity benefits, and many other perks to support your career development and personal well-being. If you are interested in this exciting opportunity, we encourage you to submit your application as early as possible, as we reserve the right to close this vacancy early. Please note that we do not accept unsolicited calls or emails from agencies.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1060 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, Cencora, Unisys, onebillion, Core-Asset Consulting, ApplianSys, Defaqto among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.