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IT Service Desk Analyst
£30,000 - 30,000
Energy Saving Trust
Ocean Drive 94, Edinburgh + Remote (UK)
£30,000 - 30,000
Requirements
Must:
- Background in IT support with experience in troubleshooting and application support.
- Ability to work both as part of a team and proactively on your own.
- Enthusiasm and a positive, customer-focused attitude towards work.
- Desire to deliver the highest standards of support.
- Confidence in communicating effectively with colleagues at all levels.
- Commitment to learning, growing, and developing technical skills.
Responsibilities
- Provide first- and second-line support for user incidents and requests within agreed SLAs, including both deskside and remote IT support for staff.
- Offer day-to-day support of our Office 365 environment, including Exchange Online, SharePoint, and Teams.
- Provide VPN Client support.
- Administer Active Directory/Azure services, including user account creation and user permissions.
- Manage software and hardware installations.
- Oversee laptop and mobile phone management using SCCM, Intune, and MDM tools.
- Support applications for our office suite and some bespoke applications.
- Ensure all support requests are logged and managed using our IT Service Management tool.
- Participate in on-call support rota for out-of-hours emergency cover (compensated).
Description
At Energy Saving Trust, we are a leading and trusted organization dedicated to promoting energy efficiency, low carbon transport, and sustainable energy use. We are committed to addressing the climate emergency and delivering the advantages of clean energy as we transition to net zero. Here, we don’t just offer jobs; we offer careers. We recognize that being part of the effort to combat the climate emergency makes working for us both meaningful and rewarding. We provide a great working environment with benefits including 25 days of annual leave plus bank holidays (with additional leave earned through length of service), a competitive pension scheme, flexibility in working arrangements, and two paid volunteering days per year. Our enthusiastic and knowledgeable IT team, comprised of four service desk analysts and one IT Administrator, provides support for our offices in London, Edinburgh, Cardiff, and Belfast. We strive to enjoy our work and remain focused on our mission. As a Disability Confident Committed employer, we are committed to diversity and inclusion, creating an equitable workplace where everyone can be themselves. We encourage applicants from diverse backgrounds to apply and will be happy to discuss flexible working arrangements that suit you. Please note, we are unable to provide visa sponsorship, and applicants must demonstrate eligibility to work in the UK.
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The company with most openings is Ocho as they are hiring for 61 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Ocho as they are hiring for 61 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.