3256 IT & Software Developer jobs in the UK
IT Support Analyst - 1st Line
£26,000 - 27,000
Energy Assets
Almondvale Avenue, Livingston
£26,000 - 27,000
Requirements
Must:
- Previous Service Desk or IT support experience (preferred)
- Experience with Active Directory (on-prem and Entra)
- Experience using Intune and Autopilot
- Experience managing Exchange Online / Microsoft 365 mailboxes
- Relevant IT qualifications such as CompTIA (or working towards)
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users
- Strong problem-solving skills and attention to detail
- Ability to prioritise, multitask and meet deadlines
- A collaborative team player who can also work independently
- A genuine passion for delivering great customer service
Responsibilities
- Acting as the first point of contact for IT queries via phone, email and service desk tickets
- Diagnosing and resolving common hardware, software and user issues
- Supporting Windows 10 & 11 desktops and laptops
- Managing and progressing tickets through the IT Service Desk in line with agreed SLAs
- Installing, configuring and supporting business applications
- Supporting Microsoft 365 and Exchange Online environments
- Working with Intune, Entra and Autopilot to manage devices and users
- Building and provisioning laptops, mobile phones and user equipment
- Maintaining the IT asset register and documentation
- Updating the IT knowledgebase and improving support processes
- Ensuring IT services align with information security standards
- Keeping users informed and confident through clear communication and updates
- Contributing to out-of-hours support when required
- Occasionally visiting other office locations to provide onsite support
Description
We are a growing IT function based in Livingston, offering an amazing opportunity for a friendly and proactive 1st Line IT Support Analyst. Our environment is supportive and fast-paced, focusing on developing technical skills while solving problems and helping others. We provide a competitive salary plus annual performance bonus, 30 days holiday (increasing with service), a collaborative and inclusive culture, career development opportunities, and various benefits including pension and life insurance. If you are passionate about IT and customer service, we would love to have you on our team.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3256 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, City of Lincoln Council, EG Group, Ishida Europe Ltd, RevOps Automated, Unum Group, Counter Terrorism Policing among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 80 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.