3264 IT & Software Developer jobs in the UK
IT Support Technician
£35,000 - 40,000
Bishopsgate 201, Bishopsgate
£35,000 - 40,000
Requirements
Must:
- Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments
- Strong working knowledge of macOS and Windows
- Confident troubleshooting across desktop, server, and networking environments
- Excellent customer-facing and written and verbal communication skills
- Able to work independently and as part of a support team
- ITIL or similar service management experience desirable
- Degree in IT or related discipline preferred but not essential
Responsibilities
- Provide second-line technical support via remote tools, email, and telephony
- Act as an escalation point for First Line Support, managing complex incidents end to end
- Troubleshoot and resolve hardware, software, and network issues
- Perform user on-boarding and off-boarding across multiple platforms
- Maintain accurate ticketing and technical documentation
- Work closely with Support Desk Manager and other team members
- Identify and contribute to process and service improvements
Description
We are seeking an experienced macOS focused Second Line IT Support Technician to join our busy Support Desk team. This customer-facing, technically hands-on role is primarily remote, supporting a diverse client base across Apple and Microsoft environments. The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer onboarding/offboarding and system maintenance. The position offers a salary of up to £40,000 per annum, along with benefits such as pension, private healthcare, staff discounts, and opportunities for training and professional development.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3264 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, Wren, Accenture, DWP Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Capgemini as they are hiring for 181 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Capgemini as they are hiring for 181 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.