IT Operations Lead

- Around 7+ years experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment - Strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination - In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting - Kandji (Iru) knowledge or similar MDM - Proven experience managing cloud-based platforms such as Google Workspace and Okta - Strong networking and security expertise (WLAN, VLANs, firewalls, ACLs, VPNs, switching) - Experience with AWS (preferred) and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform - Experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices - Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability - Experience with ITSM/ticketing systems and best practices in service management and reporting - Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutions - Comfortable taking ownership and making decisions in a fast-moving environment - Strong communicator who can work across technical teams and the wider business - Experience mentoring and developing team members - Someone who leads by example – hands-on, practical, and solutions-focused