2884 IT & Software Developer jobs in the UK
First Line Support Engineer
£27,000 - 28,000
Eaton Syalon Ltd
Bank Street 26, Sheffield
£27,000 - 28,000
Requirements
Must:
- Basic understanding of IT systems, networks and troubleshooting
- Experience with Windows OS and Microsoft 365
- Experience using ticketing systems (e.g. Jira, ServiceNow, Zendesk) is desirable
- Strong problem-solving and organisational skills
- Excellent communication and customer service skills
- Ability to manage and prioritise workload effectively
Technologies
Active Directory
Microsoft 365
Zendesk
Office 365
Responsibilities
- Act as the first point of contact for IT-related queries via phone, email and ticketing systems
- Log, prioritise and manage support tickets in line with SLAs
- Troubleshoot hardware, software and basic network issues
- Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint)
- Manage user accounts via Active Directory (password resets, permissions, access)
- Escalate more complex issues to second-line support where required
- Maintain accurate documentation of issues, resolutions and IT assets
- Support onboarding and offboarding processes including device setup and access
Description
We are Eaton Syalon, supporting a key client with an exclusive opportunity for a First Line Support Engineer to join our in-house IT team in Sheffield. This varied, hands-on role involves acting as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across our organisation. We offer a competitive salary of £27,000 - £28,000, a flexible work environment with 2 days working from home, and various benefits including casual dress, company events, and private dental insurance. We are looking for proactive, customer-focused individuals who thrive in a fast-paced environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2884 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.