2532 IT & Software Developer jobs in the UK
Second Line Support Analyst
£33,000 - 37,000
ECS Resource Group Ltd
Scholars Greenway, Farnham
£33,000 - 37,000
Requirements
Must:
I am looking for individuals who have experience in 2nd line support and are proficient in diagnosing and resolving technical issues across Microsoft-based systems, including Windows 10/11, Windows Server, and the Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive). You should have a solid understanding of Active Directory for user management, group policies, and permissions, as well as experience with Azure AD and Intune for device and identity management. Familiarity with troubleshooting and administering core infrastructure services such as DNS, DHCP, file/print services, and VPN is also essential. A strong collaborative spirit is necessary to work effectively with 3rd line engineers and vendors.
Responsibilities
In this role, you will act as the primary escalation point for complex incidents and service requests coming from our 1st line team. Your responsibilities will include supporting and maintaining end-user devices like laptops, desktops, mobile devices, and peripherals. You will monitor and manage service desk queues to ensure we meet our SLAs and KPIs. Additionally, you will perform troubleshooting of technical issues and collaborate with our 3rd line engineers when necessary to ensure timely resolution and clear escalation.
Description
This position is located in Farnham, requiring you to be onsite 4 days a week. The salary range for this role is £33,000 - £37,000. We at ECS Recruitment Group Ltd are acting as an Employment Agency in relation to this vacancy, and we encourage you to apply if you possess the requisite skills and experience.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2532 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, ILUX Limited, Cosgrove & Drew, Tamar IT Limited, PDL Finance Ltd, Drift IT, Oakford Technology among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.