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1st Line IT Support Engineer
£28,000 - 31,000
ECS Resource Group Ltd
Scholars Greenway, Farnham
£28,000 - 31,000
Requirements
Must:
We are seeking candidates who have experience in IT support or service desk roles. You should have familiarity with HALO ITSM or similar ticketing systems, as well as strong knowledge of Microsoft 365 and Windows 10/11. Excellent communication and customer service skills are essential, along with a problem-solving mindset and attention to detail. We look for individuals who are willing to pursue an ITIL Foundation or equivalent. Experience with Active Directory, Teams telephony, and SharePoint Online is a plus. An understanding of IT asset management and user lifecycle processes is also required. A friendly, approachable attitude is a must.
Responsibilities
As the 1st Line IT Support Engineer, you will be the first point of contact for IT queries via phone, email, and our HALO ITSM system. Your duties will include logging, categorizing, and prioritizing incidents and service requests. You will be resolving first-line issues such as password resets and account lockouts (Active Directory, Microsoft 365), Outlook/email access, shared mailbox setup, printer/scanner connectivity, and basic troubleshooting of Teams, SharePoint, and Windows. You will also provide "how-to" support for Office 365 apps and escalate complex issues to second-line support, ensuring that all documentation is clear. It’s important to keep users informed throughout the ticket lifecycle and to monitor ticket queues to meet SLA targets. Additionally, you will support onboarding/offboarding and maintain IT documentation.
Description
We offer a salary between £26,000 - £31,000 and a hybrid working model with 4 days onsite in Farnham. The schedule is Monday to Friday, with hours from 8:00 to 16:30 or 9:00 to 17:30, including a 1-hour break. You will also be required to be on-call for 1 in 3 Saturdays. We are looking for a friendly, proactive, and technically skilled individual to join our team, someone whose ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact both user satisfaction and operational success.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2103 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BTL IT Solutions Ltd., Direct Online Services, PayItMonthly Ltd, Workflo Solutions, TCMM Shutter Group Ltd, Origin, Access4 among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.