IT Engineer

- Provide first and second line support across multiple client environments - Take ownership of complex or higher impact incidents through to resolution - Perform detailed troubleshooting across desktops, servers, networks, and cloud services - Act as an escalation point for technicians - Lead incident resolution while keeping clients informed - Provide onsite client support, including hardware installs and replacements - Handle user setups and onboarding - Conduct network troubleshooting and general IT support tasks - Configure new devices including desktops, laptops, and mobile devices - Support office moves, upgrades, and small projects under the Engineering Managers guidance - Lead and deliver small to medium sized technical projects such as Microsoft 365 migrations - Contribute to project scoping, planning, and technical design - Ensure projects are delivered securely, on time, and to agreed standards set by the Engineering Manager - Act as a technical contact for clients and communicate technical issues clearly - Provide advice and recommendations to improve reliability and security - Attend project meetings and technical review discussions when required - Build trusted relationships through professionalism and consistent delivery - Ensure work meets internal standards and security best practices - Create and maintain clear technical documentation and diagrams - Improve knowledge base articles and standard operating procedures - Identify recurring issues and recommend long-term fixes - Support and guide technicians and contribute to team skill development - Promote good working practices and accountability