3337 IT & Software Developer jobs in the UK

Drax jobs

IT Service Desk Analyst

£29,000 - 69,000
Drax
Strand, South West London
£29,000 - 69,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience in an IT service desk or support role - Strong customer service skills - Familiarity with ITIL framework - Excellent communication skills - Problem-solving abilities - Ability to multitask in a fast-paced environment - Relevant IT certifications are a plus

Technologies

Responsibilities

- Provide excellent customer service to all consumers of IT services - Respond to and resolve incidents and service requests in a timely manner - Maintain a high-quality service to the business - Collaborate with various business units across the Drax Group - Document incidents and service requests accurately - Follow up on open issues to ensure resolution

Description


We are a dynamic team within the Drax Group located in London, where we are committed to delivering high-quality IT support. This full-time, permanent position requires on-site work for 4 days a week. We value customer service excellence and look forward to finding a dedicated IT Service Desk Analyst to join our team.
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You can find Business Specialist salaries in the UK here.

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