Junior IT Technician

- Good communication skills – personable, confident and able to explain technical issues clearly to non-technical users - Good time management – able to balance multiple tasks and prioritize accordingly to meet IT deadlines - Team working – ability to work closely with other junior/senior technicians - Comfortable following instructions and asking questions when unsure - Positive attitude and keen to learn while on the job - Hands-on, not shy to get under desks, run cables, etc. - Passion for technology and IT in general with a willingness to learn new systems, tools, and technologies - Ideally 1 year of professional IT support experience (we would take a keen graduate with demonstrable interest and skills in IT) - Basic experience in an IT support or helpdesk environment (including internships, placements, part-time roles or university lab support) would be an advantage - Demonstrable familiarity using technology in a commercial or personal capacity - Basic computer hardware knowledge (PCs, laptops, monitors, and printers) - Familiarity with Windows (10/11 fundamentals) and/or macOS - Familiarity with OS updates, patches, and restart procedures - Basic networking understanding (Wi-Fi, Ethernet, internet access) - Awareness of IT-security best practices (password policies, antivirus, and data protection) - Laptop and desktop imaging (basic awareness) - Microsoft 365 user-level knowledge (Outlook, Teams, Word, and Excel) - Relevant IT qualification at either A-Level, Degree or HND level