Head of Professional Services

- Lead and evolve the Professional Services function, ensuring high standards of project delivery - Model core behaviours and set high standards for delivery excellence internally and externally - Build a supportive, inclusive, high-performance culture across PMO and technical delivery - Manage the employee lifecycle processes, collaborating with HR for effective completion - Own and consistently apply the project delivery framework and ensure visibility for stakeholders - Ensure project plans, risks, dependencies, and resource assignments are well managed - Establish and chair governance processes for larger engagements to assess overruns and scope changes - Build a predictable portfolio delivery engine with strong project discipline and early escalation - Lead the technical delivery organization to meet commercial and client satisfaction targets - Drive standardization and repeatability in delivery to improve margin and predictability - Ensure end-to-end delivery accountability and robust knowledge transfer into Managed Services - Serve as a senior escalation point and executive sponsor for key customers - Own end-to-end Professional Services performance, including profitability and delivery metrics - Partner with Sales to validate delivery approaches and assist in creating repeatable solutions - Build relationships with key partners/suppliers to evolve the service catalog and technical capabilities