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Lead User Researcher
£56,514 - 63,623
Digital Health and Care Wales
Green Street, Cardiff
£56,514 - 63,623
Requirements
Must:
- Educated to Master’s level or equivalent qualification/experience
- Evidence of continuous professional development
- Experience in a user researcher role at a similar level, planning and leading a wide range of user research activities on complex services
- Proficient at aligning user research activities with wider plans to inform a service proposition
- Attention to detail to apply specific quality standards to all tasks undertaken, ensuring deliverables are accurate and complete
- Effective, approachable, and sensitive communication skills with the ability to adapt style to meet the needs of diverse audiences
- Information acquisition skills to identify gaps in available information and devise means of resolving them
- Strong interpersonal skills to establish relationships, contribute to an open culture, and maintain contacts across various backgrounds and disciplines
Responsibilities
As a Lead User Researcher, I will:
- Plan, design, and conduct user research activities that provide deeper insights into the needs of our users
- Undertake interviewing, workshop facilitation, and ethnographic research to make complex insights easy to understand
- Identify appropriate tools and methods to meet the needs of users across various channels
- Conduct user research with underrepresented or minority groups, or those with sensitive personal conditions
- Develop qualitative research discussion guides, facilitate research, and use appropriate questioning techniques
- Collect and analyze data related to users' behaviors, needs, and opinions, providing evidence to represent the user in product and design discussions
- Provide user research expertise and consultancy to our business area, offering hands-on support as needed
- Ensure teams take a user-centered, evidence-based approach to service design and delivery
- Develop and assure good user research practices across our business area
- Lead the User Centred Design community of practice and implement inclusive user research activities, including usability testing sessions
Description
We are seeking an enthusiastic and talented Lead User Researcher to join our User-Centred Design team, supporting digital products and services within the Primary, Community, and Mental Health directorate. We value creating a user-centered environment that simplifies interactions with our products and services. Our organization, Digital Health and Care Wales (DHCW), is an expert national body and part of NHS Wales. We collaborate with NHS Wales colleagues and key stakeholders to deliver national digital and data services that enhance health and social care. With over 100 services and major national digital transformation programs, we empower frontline staff and patients alike with digital tools that promote safer and more efficient care. Working for DHCW comes with numerous employee benefits, including flexible working arrangements, a competitive salary, 28 days of annual leave plus Bank Holidays, and opportunities for career development. We are committed to recognizing and celebrating our staff as the most valuable aspect of our organization.
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The company with most openings is Experis as they are hiring for 66 different UX, UI Designer jobs in the UK. They are probably quite committed to find good UX, UI Designers.