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Helpdesk Support
£30,000 - 35,000
Devonshire Appointments
Finsbury Circus 16-18, Bristol + Remote (UK)
£30,000 - 35,000
Requirements
Must:
- I have 1+ years of experience in a similar EUC/Desktop Support/IT Infrastructure role.
- I possess strong hands-on knowledge of Microsoft 365, Windows OS, and end-user device management.
- I have experience with EPC, Intune (Endpoint Manager), and Active Directory.
- I demonstrate solid troubleshooting skills with a customer-first mindset.
- I am familiar with PowerShell scripting for automation, which is a plus.
- I have knowledge of VPN software, SecurEnvoy, and Citrix is desirable.
- I am knowledgeable about configuring and setting up Apple Mac devices.
- I possess strong communication and teamwork skills.
- I have experience in Networking, DNS, DHCP, TCP/IP, and Wi-Fi.
- I have exposure to ServiceNow, Jira, or similar ITSM platforms.
Technologies
Active Directory
ITSM
Microsoft 365
TCP/IP
VPN
Responsibilities
- I will provide expert-level support for desktops, laptops, mobile devices, Macs, dumb terminals, and printers.
- I will configure and manage Windows 10/11 devices and software deployments.
- I will support Microsoft 365 applications, including Outlook, Teams, and OneDrive.
- I will manage and maintain tools such as EPC, Intune, Active Directory, and Azure AD.
- I will package, test, and deploy software and updates.
- I will troubleshoot hardware, software, and connectivity issues.
- I will ensure endpoint security through patching, antivirus, and encryption.
- I will work with other IT teams to implement changes and improve user experience.
- I will document systems and processes and provide user support when needed.
- I may travel to other sites if and when required.
- I will handle JML (Joiner, Mover, Leaver) procedures for onboarding new employees, managing internal transitions, and offboarding departing personnel.
Description
I am passionate about technology and committed to delivering outstanding IT support. As an EUC Engineer at Paragon, I play a key part in maintaining and improving our desktop infrastructure, ensuring our employees have a smooth and secure experience with their devices, applications, and desktops—whether they are in the office, working remotely, or on the factory floor. We offer a salary range of £30-35K plus an on-call allowance. Our office locations are in Bristol three days per week and Chippenham two days per week.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2835 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Hyve Managed Hosting, TCMM Shutter Group Ltd, Paratech Coating UK ltd, etiCloud Limited, IT Support 365 Limited, BARLOW TYRIE LTD, Aerial Exposure Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 71 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 71 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.