Software Support Engineer

We are offering an exciting opportunity for a Digital & Product Support Engineer to join our fast-paced technology team within a leading property company based in Chiswick. This role is ideal for a recent graduate or someone who has completed a relevant technical training program and is looking to launch a career in software development. In this role, I will join the Development Support Team, working closely with developers, technical architects, and product owners to provide technical support and assist in maintaining a wide range of bespoke internal systems, including CRM platforms and various business-critical applications, primarily built using C#/.NET MVC and backed by a large SQL Server database. I will gain significant exposure to modern software development practices, with regular two-week release cycles introducing new features, bug fixes, and enhancements. This dynamic support role will emphasize technical troubleshooting, investigation, and hands-on code review. The wider development team consists of 10-11 developers, and the Support Team, which currently has one member, is expanding due to a team change. I will work alongside the developers for easy collaboration and learning opportunities, all while being managed by an experienced team lead who provides hands-on support and mentorship. Working hours are from 9:00 AM to 5:00 PM, Monday to Friday, with a 1-hour lunch break, resulting in a 35-hour workweek. Additionally, I will have the flexibility of a hybrid work model, allowing 1 day per week working from home, and I will undergo initial 6-week in-office training and onboarding. Ideally, I should live within a 1-hour commute of the office. The interview process includes an initial interview via Microsoft Teams with technical questions based on my experience, followed by a final stage face-to-face interview with the hiring manager and a senior team member.