IT Support Analyst

- Provide 1st and 2nd line technical support for desktops, laptops, mobile devices, and peripherals across the business - Diagnose and resolve hardware, software, and connectivity issues efficiently while maintaining a high standard of customer service - Log, prioritise, and manage incidents and service requests via the IT service desk - Manage user onboarding and offboarding processes - Administer user accounts, permissions, and group memberships across core systems - Ensure access controls and user permissions comply with company security and compliance policies - Provision, configure, and deploy laptops, desktops, and mobile devices for new and existing users - Maintain accurate records of IT assets, licences, and equipment allocation - Coordinate hardware repairs, replacements, and warranty returns with suppliers - Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive - Assist with business applications and liaise with third-party suppliers as required - Support routine system updates, patching, and maintenance activities - Assist with IT projects, system upgrades, and process improvements - Create and maintain user guides, FAQs, and internal IT documentation - Support IT security best practices, device security, and escalation of potential security incidents