2245 IT & Software Developer jobs in the UK
ICT Helpdesk Technician
£30,518 - 33,143
Derbyshire Fire and Rescue
Ripley Bypass, Ripley
£30,518 - 33,143
Requirements
Must:
- Level 3 qualification (e.g., A Level, advanced apprenticeship, or level 3 NVQ in IT or equivalent experience)
- GCSEs in English and Maths (Grade A*-C or 9–4)
- Ability to diagnose and resolve complex IT issues methodically
- Working knowledge of IT infrastructure, end-user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualization (VMware/Hyper-V), and cloud environments (Azure/AWS)
- Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions
- Experience collaborating within multi-disciplined IT teams and with external partners
- Strong understanding of confidentiality and data protection requirements
- Full driving licence and ability to travel across the county
- Willingness to work outside normal office hours by prior agreement
- Ability to satisfy police security vetting and medical clearance
Responsibilities
- Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system
- Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information
- Support installation, configuration, troubleshooting, and maintenance of IT end-user systems, including hardware, software, networking, and user accounts
- Assist with bespoke and proprietary systems alongside standard technologies
- Liaise with third-party suppliers and internal stakeholders for installations, upgrades, and maintenance
- Contribute to IT security by responding to threats and breaches and supporting contingency arrangements
- Participate in ICT projects, scheduled station visits, and knowledge base development
- Maintain accurate asset records and assist with equipment refresh cycles and WEEE-compliant disposals
- Ensure compliance with ITIL best practices, organisational policies, and relevant legislation
Description
At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. We are proud to be one of the country’s top-performing fire and rescue services, and we are seeking a proactive and customer-focused ICT Helpdesk Technician to join our ICT Service Delivery team. This role offers flexibility with 37 hours per week and the opportunity for agile working arrangements. In return, we offer a supportive team environment, competitive salary, flexible working hours, and excellent benefits including health & wellbeing services, generous leave, and opportunities for ongoing training and development.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
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Is the UK a good place for IT Support Engineers?
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Which companies are hiring for IT Support Engineer jobs in the UK?
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The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.