2909 IT & Software Developer jobs in the UK
Systems Support Engineer
£35,000 - 55,000
Rumbridge Street 38, Butterrow
£35,000 - 55,000
Requirements
Must:
We are looking for a Systems Support Engineer who has proven experience in a technical support, helpdesk, or IT support role. You should possess strong troubleshooting skills across Windows operating systems, in-depth networking knowledge (including TCP/IP, DNS, DHCP, VPNs, LAN/WAN), and practical experience with tools like ping and tracert. Additionally, solid hands-on experience with software licensing systems (such as FlexLM or RLM) and a comfort level in managing, setting up, and supporting virtual machines, particularly Microsoft Hyper-V, is expected. You should be confident in using remote support tools and troubleshooting hardware issues with desktops, laptops, and peripherals. Excellent verbal and written communication skills are essential, as you will be supporting both technical and non-technical users. A customer-focused, detail-oriented, and proactive approach is important, alongside the ability to work independently and as part of a team.
Having experience supporting specialized or complex software in a SaaS environment, prior work in international or multi-site support teams, and basic scripting skills (such as PowerShell or Batch) would be desirable. Relevant IT certifications like CompTIA A+, Network+, or MCP would also be beneficial.
Responsibilities
In this role, you will provide expert technical support for our global customers, troubleshooting various issues related to installation, licensing, networks, and performance across Windows environments. You will act as the primary point of contact for all internal IT support needs, managing networks, hardware, virtual servers (Hyper-V), and user accounts. You will utilize remote tools (such as TeamViewer, RDP, and GoToAssist) to diagnose system-level software issues and set up, configure, and maintain Windows desktops, laptops, and local network infrastructure. Additionally, you will resolve software licensing and activation queries, document support cases, contribute to our knowledge base, and escalate complex technical challenges when necessary. Collaboration as a supportive team player in our dynamic, international environment will be key.
Description
We offer a competitive salary ranging from £35,000 to £55,000, depending on experience and skills. Our hybrid working model allows you to split your time between home and our Stroud office. You’ll have the opportunity for future growth and professional development within a collaborative, high-performing team. Your work will contribute positively to environmental sustainability, as we are a company focused on making an impact on the planet. Our inclusive and diverse team culture thrives on every member's contributions, making this a fantastic opportunity for a technical support engineer who wants to make a difference. If you're ready to take the next step in your support engineering career, we encourage you to apply now with your CV. If you have held roles such as IT Support Engineer, Systems Support Engineer, Technical Support Specialist, or similar, this position could be a great fit for you. As a company, we also engage in impactful initiatives. For every CV sent to our clients, we donate £1 to The Born Free Foundation. We are proud to be a Climate Action Workforce in partnership with Ecologi. If this role isn’t quite right for you, please explore our referral reward program for payouts at interview and placement milestones.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2909 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.