2130 IT & Software Developer jobs in the UK
Head of IT Service Management
£110,000 - 130,000
Frimley Road 35, Hatfield
£110,000 - 130,000
Requirements
Must:
- Proven experience in a Head of IT Service Management / Service Delivery leadership role
- Strong ITIL 4 expertise and major incident management experience
- Background in complex, fast-paced environments (ecommerce, retail, logistics or similar)
- Experience managing suppliers, budgets, and cost optimisation
- Strong stakeholder engagement skills, including C-suite interaction
- Data-driven approach with the ability to lead under pressure
- Desirable: Cyber incident response experience
- Desirable: ServiceNow, Jira Service Management or similar ITSM tools
- Desirable: Exposure to AIOps, observability, automation
- Desirable: Advanced ITIL or relevant certifications
Responsibilities
- Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4
- Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication
- Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog)
- Oversee IT service delivery, 24/7 support operations, and ITSM tooling
- Coordinate cyber incident response with internal security teams and external partners
- Manage third-party suppliers, SLAs, and commercial performance
- Define and deliver strategy across automation, observability, and AIOps
- Lead and develop a high-performing team while influencing senior stakeholders
Description
We are looking for a Head of IT Service Management to join our complex, high-volume, customer-facing environment in Hertfordshire, where service stability and resilience are critical to our business performance. This high-impact leadership role offers a base salary of £110,000 - £130,000 plus up to a 30% discretionary bonus and a strong benefits package including matched pension contributions, private medical insurance, and a generous holiday allowance. We provide work from anywhere flexibility and additional perks such as discounts and wellbeing support.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2130 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Yellowbrick Data, UKTL, Dirty Martini Marketing, Shiptheory, Government Communications Headquarters (GCHQ), Deep Sea Electronics Ltd, Sage among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 84 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 84 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.