2351 IT & Software Developer jobs in the UK

Dean Wilson LLP jobs

IT Service Desk Technician

£30,000 - 32,000
Dean Wilson LLP
Dyke Road 191, Brighton
£30,000 - 32,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience working in a 1st / 2nd line IT support role - Strong working knowledge of Microsoft Office 365, Windows OS, and basic IP networking - Excellent problem-solving skills with strong attention to detail - Confident communicator with the ability to explain technical issues clearly to non-technical users - Ability to manage multiple tasks and priorities in a fast-paced environment - A professional, customer-focused approach with a commitment to delivering high quality support - Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are desirable but not essential

Technologies

Office 365

Responsibilities

- Provide 1st and 2nd line technical support to end users via phone, email, and in person - Troubleshoot and resolve issues relating to Microsoft Office 365, Windows operating systems, and IP networking - Install, configure, and maintain IT hardware and software applications - Assist with the setup, maintenance, and management of user accounts, permissions, and access rights - Monitor, manage, and update IT support tickets, ensuring timely resolution and a high standard of customer service - Perform regular system updates and patches to maintain system performance, reliability, and security - Offer clear technical guidance to users, helping them confidently use IT systems and applications - Accurately document support activities, resolutions, and processes within the IT ticketing system - Work closely with other members of the IT team to share knowledge and ensure consistent support delivery - Keep up to date with emerging technologies and industry best practice to help improve IT services

Description


We are Dean Wilson, a well-established and respected legal practice located in Brighton, East Sussex. We are seeking a proactive and customer-focused IT Service Desk Technician to join our IT team on a 6-month fixed contract. This office-based role offers a competitive salary between £30,000 to £32,000 DOE, alongside benefits such as a private medical cash plan, life insurance, a company pension, and enhanced maternity and paternity pay. Our working hours are 9am – 5pm, Monday to Friday, and we promote a supportive environment with social activities, sports teams, and dog-friendly office days.
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