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ServiceNow Product Owner / Consultant
£75,000 - 75,000
Data Careers
Dunholme Close South, Aykley Heads
£75,000 - 75,000
Requirements
Must:
- Strong hands-on experience with the ServiceNow platform, particularly ITSM and ITOM modules (IRM/SPM desirable).
- Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment.
- Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM).
- Ability to bridge business and technical teams, influencing suppliers and stakeholders.
- Excellent communication, analytical, and problem-solving skills.
- Qualifications (desirable):
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation
- ServiceNow Implementation Specialist certifications
Responsibilities
- Act as Product Owner for our ServiceNow platform, overseeing technical configuration and development.
- Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem.
- Chair tooling and governance forums to prioritize enhancements and address issues.
- Work closely with suppliers to manage incidents, upgrades, and platform performance.
- Drive continuous improvement through workflow automation, reporting enhancements, and best practice adoption.
- Provide subject matter expertise on ServiceNow capabilities, integrations, and module optimization.
- Contribute to tooling strategy and future procurement decisions related to ServiceNow.
Description
We are looking to recruit a ServiceNow professional for our technology-driven public sector organization. The ServiceNow specialist will play a pivotal role in leading the introduction and ongoing development of a new ServiceNow platform as part of a major transformation program. This is a hybrid role, and you will be required to work on-site in Durham approximately 2 days a week. In this position, you will provide technical leadership and product ownership for our new ServiceNow platform. You will ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you will oversee configuration, onboarding, and platform enhancements, driving innovation and ensuring the tooling supports a modern, efficient service management model. The salary for this role ranges from £70,000 to £76,000, along with excellent benefits, including 29% pension contributions.
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Which companies are hiring for Business Specialist jobs in the UK?
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The company with most openings is Experis as they are hiring for 80 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 80 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.