Service Introduction Lead

- Own the end-to-end service introduction process across a complex SaaS platform portfolio. - Ensure new or significantly changed services transition into production in a controlled, resilient, and supportable manner. - Maintain full visibility of the service introduction pipeline, including milestones, risks, dependencies, and delivery readiness. - Define and improve service introduction standards, frameworks, and governance models across the technology organization. - Partner closely with engineering, infrastructure, application support, cyber security, and platform teams to ensure operational readiness. - Oversee creation and validation of service design packages and operational documentation. - Ensure monitoring, integrations, access controls, and operational tooling are fully configured and validated before go-live. - Maintain clear governance around service catalogue alignment, operational ownership, and lifecycle management. - Act as the central point of coordination between product delivery and operational support teams. - Run structured readiness workshops including transition kick-offs, service discovery sessions, and operational readiness reviews. - Provide clear communication across stakeholders around timelines, risks, service scope, and operational readiness. - Plan and deliver structured knowledge transfer sessions to support and infrastructure teams. - Ensure BAU teams are fully equipped with documentation, support models, and operational runbooks. - Identify capability gaps and ensure training and onboarding plans are in place. - Lead and mentor a small Service Introduction capability. - Build capability frameworks and development plans as the service transition function grows. - Foster a culture of operational excellence, ownership, and accountability.