Infrastructure Engineer - South East London

During your induction, we will outline specific responsibilities, which are likely to include: - Maintaining, improving, and securing our multi-classification virtualized collaboration and development environments - Working with IT infrastructure colleagues to enhance Secure by Design capabilities both internally and across projects - Providing infrastructure support for public cloud SaaS offerings (such as Office 365) as well as project-based systems in various cloud environments (public, private, and hybrid) - Performing maintenance tasks on infrastructure through change control processes - Assisting with monitoring, management, and project-based ticketing and alerting systems for new changes and security alerts - Triage monitoring alerts and take appropriate actions - Maintaining monitoring components in line with infrastructure developments - Ensuring all platforms are patched according to provider recommendations and security policy - Quickly assessing the impact of incidents, initiating return to service actions, and ensuring completion of follow-up actions - Identifying trends and problems and planning changes to enhance stability and performance - Keeping up-to-date with the design and build of secure public, private, and hybrid cloud and network technologies - Developing personal knowledge through study and research towards vocational certifications in relevant technologies and vendors - Advising customers and project teams on infrastructure and support aspects - Cascading knowledge through articles for the team and the wider organization