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Lead IT Service Manager
£75,000 - 75,000
DWP Digital
Pencroft Way 40, Manchester Science Park
£75,000 - 75,000
Requirements
Must:
- I have experience using strong leadership and interpersonal skills to inspire and manage teams, fostering a culture of continuous improvement and innovation in Performance Management.
- I can build and develop effective working relationships with senior Business, Suppliers, and IT managers.
- I understand 'Route to Live' concepts concerning environments and environment management (Dev/Test/Systems Integration/LIVE).
- I am familiar with existing and emerging Desktop technologies (W365, Intune) that relate to IT Service Operations and Service Management (e.g., Service Now/BMC) as well as AI/ML platforms and automation technologies.
- I have the experience to utilize a range of techniques in Problem-Solving with an analytical mindset to address complex challenges, coupled with strong verbal and written communication skills for effectively presenting data and strategies.
- I have experience in a lead ITIL/ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals.
Responsibilities
- In this role, I will be part of the Desktop Leadership team with a broader responsibility for leading the Desktop Environments Function.
- As a Lead IT Service Manager, I will take charge within the Desktop team to provide live support across all our services.
- I will lead our New Environments team and have a critical role in developing an enhanced performance management model for this new service.
- Collaborating closely with our talented engineering community and Product Owners, I will ensure our services are maintained and secure.
- I will oversee the well-being of all our live services, including performance, patching, financial operations, and resilience.
Description
I am proud to work for DWP, the UK's largest government department, which helps people into work and makes payments worth over £195 billion a year to support and empower millions. The scale of what we do is extraordinary, and the problems we solve are both rich and complex. We have a broad benefits package designed for a work-life balance that includes a generous leave package, a brilliant civil service pension with considerable employer contributions, flexible working opportunities, and various professional development and career progression resources. As a key member of our team, I will play an essential role in helping to shape the future of digital services in the UK.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 2707 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Mas & Pas Limited, Leidos, BAE Systems, Kirintec Limited, NTT Data UK, FCDO Services, Core-Asset Consulting among others, are currently hiring for IT roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Experis as they are hiring for 67 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.