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IT Service Manager - Live Service - Longbenton
£35,000 - 35,000
DWP Digital
Lealholm Road, Longbenton
£35,000 - 35,000
Requirements
Must:
- Experience in IT service management, ideally using ITIL-based methodologies.
- Ability to manage live service issues and work effectively under pressure to meet tight deadlines.
- Strong stakeholder engagement skills, including experience collaborating with external suppliers and operational teams.
- Experience in incident and problem management, service reporting, and SLA/OLA management.
- Ability to communicate technical issues clearly and translate them into business-focused language.
Responsibilities
As an IT Service Manager, you will join our Health Product Support team. You will play a crucial role in managing live services across various technologies, ensuring performance targets are met while continuously improving our services. Your work will involve close collaboration with both internal teams and external suppliers, including health assessment providers, to resolve incidents, mitigate problems, and deliver an excellent user experience. Additionally, you will contribute to major incident resolution, translating technical issues into their business impact, and provide support for on-call duties on a rota basis.
Description
At DWP Digital, we are dedicated to building and maintaining innovative, scalable, and user-centric digital solutions that serve nearly every person in the UK during critical moments in their lives. As the UK’s largest government department, we help people enter the workforce and provide payments exceeding £195 billion annually to support society's most vulnerable individuals. Our mission is unique, and we are excited about the opportunity for you to join our team. You'll work in one of our vibrant digital hubs located in Birmingham, Blackpool, Leeds, Manchester, Newcastle-Upon-Tyne, or Sheffield, following a hybrid work model that balances remote work with in-person collaboration. We offer a competitive salary of £38,772, along with a generous civil service pension, holiday package starting at 24 days (increasing to 26 after one year), and additional benefits focused on work-life balance. This includes flexible working options, volunteering time off, and opportunities for professional development. Join us to experience an award-winning environment recognized for outstanding digital leadership and to contribute meaningfully to public service delivery!
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How many IT Specialist jobs are in the UK?
Currently, there are 852 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Companies House among others, are currently hiring for IT roles in the UK.
The company with most openings is Hays as they are hiring for 23 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Hays as they are hiring for 23 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.