3061 IT & Software Developer jobs in the UK
IT Service Delivery Manager
£60,000 - 70,000
DGH Recruitment Ltd
Fisherman's Hall Wharf, City of London
£60,000 - 70,000
Requirements
Must:
- Experience working in a service desk environment
- Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness.
- Prior experience working in a legal, professional services, or partnership environment
- Excellent communication and customer skills with the ability to work with non-technical end-users and technical staff
- Ability to work within a team framework, as well as under own supervision
- Ability to lead by example
- Flexible approach
- ITIL Foundation (minimum) - preferably ITIL 4
- Relevant degree in Information Technology, Computer Science, or related field or equivalent professional experience
- Proven experience managing a Service Desk team in a professional services environment
Responsibilities
- Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance.
- Lead, coach, and develop the Service Desk team, fostering accountability, professional growth, and a culture of continuous improvement.
- Employ a structured and analytical approach to problem-solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimization, and implementation of best practices.
- Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes.
- Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests.
Description
We are a leading law firm offering a fantastic opportunity for an IT Service Delivery Manager/IT Service Desk Manager to join our team on a permanent basis. We pride ourselves on fostering a collaborative environment that encourages professional growth and continuous improvement. This role is crucial in managing our service desk operations efficiently while supporting our staff and clients effectively.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 3061 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Bluefruit Software Limited, OKTO Integrated Services, Unum Group, EG Group, RevOps Automated, Bank of America, Roots Plants among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 93 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 93 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.