IT Business Relationship Manager

- Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives. - Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritized initiatives and business cases. - Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities. - Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions. - Oversee governance processes to ensure appropriate prioritization, review, and approval of new technology initiatives. - Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable. - Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery. - Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities. - Lead technology reviews within assigned areas and contribute to design authorities and governance forums. - Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts. - Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood.