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IT Support Analyst
£30,000 - 30,000
DGH Recruitment
Church Walk 56-58, Leeds
£30,000 - 30,000
Requirements
Must:
- Experience working within a law firm is highly desirable
- Knowledge of Windows 10 and Microsoft Office 365
- Understanding of PC hardware and operating systems
- Awareness of using Active Directory
- Experience in logging tickets in ITSM call logging software
Responsibilities
- I will provide a professional and consistent level of technology support to all staff.
- I will respond to incoming incidents and requests at the first point of contact reported via all mediums.
- I will ensure that all incidents and requests are accurately recorded at the time they are reported and responded to within a set Service Level Agreement.
- I will maintain and update incidents and requests in both my own and the Service Desk ticket queues.
- I will alert senior analysts and managers of recurring incidents and potential issues.
- I will keep customers apprised and updated on the status of their requests.
- I will escalate problems to senior team members and third-party suppliers when necessary.
Description
We are excited to offer a fantastic opportunity for an IT Service Desk Analyst / 1st Line Support Analyst to join our Leeds-based legal and financial service provider on a permanent basis. You will report to the Service Desk Manager and will be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. As the primary point of contact within the IT Service Desk, you will need to have excellent customer service skills, the ability to multi-task, and remain calm under pressure.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 984 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
ApplianSys, u-blox, Serac Group, Cencora, Unisys, Bank of England, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 48 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.